Dear guest, we understand that you may have some questions about the coronavirus and how it affects your holiday. For this reason, we have put together a Q&A (frequently asked questions and answers) for you. If you have any more questions please don't hesitate to ask them, preferably by sending an email with the question to email@example.com. We will answer your question as soon as possible.
We would love to welcome you to one of our holiday parks. To offer you a safe and relaxing stay, we would like to ask you to read the code of conduct below, which has been drawn up by the HISWA-RECRON:
Good preparation… The corona measures have been relaxed as of September 25, but you must be able to present a corona certificate to be allowed to sit inside the food and beverage establishments (restaurant/bar/lounge area). A corona certificate is not necessary for the terrace, but if you have to go to the toilet or want to pay inside, you must be able to show this certificate. Therefore, we recommend that you fill in your vaccination details before your holiday via the CoronaCheck app or the coronacheck.nl website, allowing us to see that you comply with government guidelines based on the QR code or paper printout. This app only allows access after full vaccination, a negative test, or after recovery.
It is no longer an obligation to keep 1.5 meters away from each other. However, it is still advised by the cabinet and it is implemented by us where we deem it necessary. Furthermore, the following also applies: wash your hands, make sure there is sufficient fresh air, stay at home if you have complaints and, in that case, have yourself tested. You no longer need to bring a face mask to the park you are staying at during your holiday. This is no longer mandatory at holiday parks.
- Does a self-test count as an admission certificate for the food and beverage establishments?
A self-test does not count as an admission certificate. A negative test result is only valid when the test was taken through testenvoortoegang.org. You can make an appointment via this website. Without a valid corona certificate you can sit on the terrace, but you cannot sit inside nor go inside to 'quickly' go to the toilet or to pay.
- Do I need a corona certificate for the swimming pools, indoor play facilities for the children and outdoor sports and games facilities?
No, you do not need to show a Q&R code for the swimming pool or other facilities at the park.
- Do I need a corona certificate for check-in and check-out at the reception?
No, this isn't needed.
- Are the parks taking additional measures relating to the coronavirus?
No, the measures are being phased out at our parks, just like elsewhere. For example, face masks are no longer mandatory and signs pointing out to keep a distance from each other are disappearing in most places. Only if the park management considers a certain space too small and wants to guarantee a safe feeling, the 1.5-meter rule may be enforced there. For the same reason, screens may remain in place in certain areas. This is up to park management to assess. In any case, the disinfectants will continue to be available in public areas.
- Is the atmosphere in the park almost like it used to be?
Yes, you can once again use almost all our facilities without any restrictions. You are no longer obliged to wear a face mask or take into account group size or other measures. There is an exception for the interior of the food and beverage establishments, since you must be able to show a corona certificate to be allowed in.
• What are the cancellation conditions?
Do you still want to cancel or re-book your stay to a park closer to home, despite the explanation of the measures as stated above? In that case, we can re-book you to another stay with an arrival date until December 31, 2021, free of charge. If the costs of the changed booking are higher than the original booking, you will have to pay the difference.
• If I have booked through a travel agency, can I re-book my stay via EuroParcs?
Unfortunately, we have to refer you to the travel agency that booked your stay.
• Why don't I get a refund if I want to cancel?
You have booked with us and the holiday home has been reserved for you during that period. You can enjoy a safe holiday with us and the home is ready and has been cleaned for you to use. We understand that there are still people who prefer to stay at home. In these cases, we can reschedule the booking free of charge, to another period with an arrival date until December 31, 2021, to another park if desired.
• Food and beverage establishments
The food and beverage establishments (restaurants and bars) can almost operate as usual. Artists are also allowed to perform and sports competitions can also be viewed. The rules that apply are:
- A health check is only necessary if you are not vaccinated.
- It is no longer an obligation to be seated, so you no longer need to book in advance.
- There no longer is a maximum number of visitors allowed inside food and beverage establishments.
- All food and beverage establishments close daily at midnight, until 6 a.m.
• What about ordering and collecting meals in the evening?
You can pick up meals when the restaurant is open, but it depends on the restaurant's kitchen being open. Have a look in our app or ask the reception staff for more information. You can order very easily via our app or by telephone at the restaurant in the park.
• Is there an animation program at the park?
Sure! The animation program is offered both online and physically. You can read about the (online) animation program in our app.